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 Easy to read:

 What to do if your rights are not respected?


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Below is a list of organisations and institutions who can help in cases of discrimination and/or human rights violations. Our member organisations may advise you on where to turn for help. You may contact our Secretariat if you are unsure about who to contact.

It is important to file a complaint when you are discriminated against. This may help in seeking redress and also allow policymakers at the national and EU level to have a better understanding of the extent to which persons with disabilities face discrimination in daily life.


National remedy

EU rules oblige Member States to create “national enforcement bodies,” whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe their rights under the regulation have not been respected should contact the body in the country where the incident took place. There is a specific NEB for each of the Regulations on passengers’ rights.


European organisations

Equinet logo

46 'equality bodies' (national institutions from 34 European countries) that raise awareness, promote equality and often handle complaints of discrimination across a range of grounds including age, disability, gender, race or ethnic origin, religion or belief, and sexual orientation.

Contact details of the equality body in your country: European Directory of Equality Bodies

Tel: +32 2 212 3182 | info@equineteurope.org

Your Europe Advice logo

EU advice service provided by legal experts from the European Citizen Action Service. Team of about 60 lawyers who cover all 24 official EU languages and are familiar both with EU law and national laws in all EU countries. Your Europe Advice replies to questions from citizens or businesses on their personal EU rights. The experts respond to the questions within one week, free of charge and in the language chosen by the user. Enquiries can be submitted either via an online form or by phone (00 800 6 7 8 9 10 11).

Tel: +32 (0) 2 548 04 90 | info@ecas.org

FRA logo

The EU’s centre of fundamental rights expertise. The Agency helps to ensure that the fundamental rights of people living in the EU are protected. The Agency has done research and data collection on the rights of persons with disabilities on a range of issues.

Tel: +43 1 580 30 - 0 | information@fra.europa.eu

Council of Europe logo

International organisation independent from the European Union, composed of 48 European countries. Since its establishment in 1949, the Council of Europe adopted several human rights treaties that also apply to persons with disabilities, such as the European Convention on Human Rights, the European Social Charter, and the Convention on preventing and combating violence against women.

Tel. +33 (0)3 88 41 20 00


EU institutions

European Commission logo

Advice for EU nationals and their families on travel, work and retirement, vehicles, residence formalities, education and youth, health, family, and consumers.

If you think your national government breached EU law, you can complain to the Commission.

European Parliament logo

You can submit your own petition electronically or on paper, and provide information on petitions already received by the Committee. Your petition and information allow the Parliament to conduct a “reality check” on the way in which EU laws are implemented.

See also: Disability Intergroup of the European Parliament


Holding the EU accountable

European Ombudsman logo

Independent and impartial body that holds the EU administration accountable for its actions. The Ombudsman investigates complaints about maladministration in EU institutions, bodies, offices, and agencies. The Ombudsman may find maladministration if an institution fails to respect fundamental rights, legal rules or principles, or the principles of good administration.

European Ombudsman can only deal with complaints concerning the EU administration and not with complaints about national, regional, or local administrations, even when the complaints concern EU matters.

Tel. +33 (0)3 88 17 23 13 | Fax. +33 (0)3 88 17 90 62

European Court of Justice logo

The European Court of Justice interprets EU law to make sure it is applied the same way in all countries. The European Court of Justice also settles legal disputes between EU governments and EU institutions. Individuals, companies, and organisations can also bring cases before the Court of Justice if they felt their rights had been infringed by an EU institution.

European Court of Justice contact form

Tel + 352 4303 1 Fax:+352 4303 2600

The Optional Protocol to the UN Convention on the Rights of Persons with Disabilities is an additional legal instrument to enforce the CRPD. The Protocol allows individuals and groups of individuals to complain to the CRPD Committee about situations in which their rights under the CRPD are not respected. 22 out of the 28 EU member states have ratified the Optional Protocol. The European Union has not ratified it yet.

Tel: +41 22 917 9220 | InfoDesk@ohchr.org or civilsociety@ohchr.org


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