Seeking Redress: Part 1


European Network of Equality Bodies brings together 46 organisations from 34 European countries, which are empowered to counteract discrimination across a range of grounds including age, disability, gender, race or ethnic origin, religion or belief, and sexual orientation.

Equinet’s members, called equality bodies, are national institutions that raise awareness, promote equality and often handle complaints when an individual is discriminated against.

You can find the name and contact details of the equality body in your country in the European Directory of Equality Bodies.

Contact details:

138 Rue Royale/Koningsstraat 1000 Brussels

Tel: +32 2 212 3182


European Directory of Equality Bodies:


National Enforcement Bodies (NEBS) for Passengers’ Rights

EU rules oblige Member States to create “national enforcement bodies,” whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe their rights under the regulation have not been respected should contact the body in the country where the incident took place. There is a specific NEB for each of the Regulations on passengers’ rights.

For more information, you can consult the list of National Enforcement Bodies.


Your Europe

The European Commission’s website ‘Your Europe’ provides advice for EU nationals and their families on travel, work and retirement, vehicles, residence formalities, education and youth, health, family, and consumers.

For more information, please visit the Your Europe website.


European Ombudsman

The European Ombudsman is an independent and impartial body that holds the EU administration accountable for its actions. The Ombudsman investigates complaints about maladministration in EU institutions, bodies, offices, and agencies. The Ombudsman may find maladministration if an institution fails to respect fundamental rights, legal rules or principles, or the principles of good administration. European Ombudsman can only deal with complaints concerning the EU administration and not with complaints about national, regional, or local administrations, even when the complaints concern EU matters.

Contact details:

1 avenue du Président Robert Schuman CS 30403 F - 67001 Strasbourg Cedex

Tel. +33 (0)3 88 17 23 13

Fax. +33 (0)3 88 17 90 62



Committee of Petitions – European Parliament

The objective of the Committee of Petitions in the European Parliament is to express your fundamental right to petition and to communicate with the European Parliament, as it is provided in the Lisbon Treaty and the EU Charter of Fundamental Rights. You can submit your own petition electronically or on paper, and provide information on petitions already received by the Committee. Your petition and information allow the Parliament to conduct a “reality check” on the way in which EU laws are implemented. 

Contact Details:

Petition Web Portal:


European Disability Forum and its Members

EDF has member organisations in almost all EU countries that can give you advice on where to go when you have a complaint. You can find the full list of EDF members on this website. EDF secretariat in Brussels can also advise you with regards to EU law and policy on the rights of persons with disabilities.

You can also consider becoming a member of the representative organisation of persons with disabilities in your country, as to support your rights at both the national and the EU level.