Seeking Redress: Part 2

European Citizen Action Service – Your Europe Advice

Your Europe Advice is an EU advice service provided by legal experts from the European Citizen Action Service. It consists of a team of about 60 lawyers who cover all 24 official EU languages and are familiar both with EU law and national laws in all EU countries. Your Europe Advice replies to questions from citizens or businesses on their personal EU rights. The experts respond to the questions within one week, free of charge and in the language chosen by the user. Enquiries can be submitted either via an online form or by phone (00 800 6 7 8 9 10 11).

Contact details:

European Citizen Action Service 77, Avenue de la Toison d’Or B-1060 Brussels, Belgium

Tel: +32 (0) 2 548 04 90



European Commission

If you think your national government breached EU law, you can complain to the Commission. They have a special part of their website with all the information.


Contact details:

Secretary-General B-1049 Brussels BELGIUM

Fax: +32 2 296 4335


The United Nations Committee on the Rights of Persons with Disabilities

The Optional Protocol to the UN Convention on the Rights of Persons with Disabilities is an additional legal instrument to enforce the CRPD. The Protocol allows individuals and groups of individuals to complain to the CRPD Committee about situations in which their rights under the CRPD are not respected. 22 out of the 28 EU member states have ratified the Optional Protocol. The European Union has not ratified it yet.

For more information on the Optional Protocol and the procedure of the individual communications, please see the United Nations’ webpage.

Contact Details:

Office of the United Nations High Commissioner for Human Rights (OHCHR) Palais Wilson 52 rue des Pâquis CH-1201 Geneva, Switzerland

Tel: +41 22 917 9220

Email: or


European Court of Justice

The European Court of Justice interprets EU law to make sure it is applied the same way in all countries. The European Court of Justice also settles legal disputes between EU governments and EU institutions. Individuals, companies, and organisations can also bring cases before the Court of Justice if they felt their rights had been infringed by an EU institution.

Contact details:

The European Court of Justice Boulevard Konrad Adenauer 2925 Luxembourg Tel + 352 4303 1

Fax:+352 4303 2600


Contact Form:


European Union Agency for Fundamental Rights 

The Fundamental Rights Agency is the EU’s centre of fundamental rights expertise. The Agency helps to ensure that the fundamental rights of people living in the EU are protected. The Agency has done research and data collection on the rights of persons with disabilities on a range of issues.

For more information:

Contact details:

European Union Agency for Fundamental Rights Schwarzenbergplatz 11 A-1040 Vienna, Austria


Tel: +43 1 580 30 - 0


Council of Europe

The Council of Europe is an international organisation, independent from the European Union, composed of 48 European countries. Its goal is to defend human rights and democracy in Europe. Since its establishment in 1949, the Council of Europe adopted several human rights treaties that also apply to persons with disabilities, such as the European Convention on Human Rights, the European Social Charter, and the Convention on preventing and combating violence against women.

Contact details: Council of Europe Avenue de l’Europe F-67075 Strasbourg Cedex, France

Tel. +33 (0)3 88 41 20 00