As part of a Memorandum of Understanding signed by ACI Europe and the European Disability Forum (EDF) in 2016, the Accessible Airport Award honours the best airport in Europe in terms of its level of accessibility as well as the range and the quality of the assistance services offered. It is also intended to encourage other airports to continue their work on removing the barriers that people with disabilities and persons with reduced mobility (PRM) can still face when travelling by air.
This year’s Accessible Airport Award went to Copenhagen Airport. The judges were impressed by the efforts made by Copenhagen Airport towards accessibility and inclusive services in a particularly difficult time for the industry. The judges praised the airport’s high-quality facilities and services, including an interactive PRM-friendly wayfinder, e-gates and check-in desks for PRMs and good public transport connection with close proximity to the entrance of the airport, enabling PRMs to be assisted from the railway platform to the airport. The judges cited the airport’s website as an effective communication channel with clear information and the possibility to make a complaint if the rights of persons with disabilities are not respected. The airport was also honoured for its regular and extensive staff training on PRM, which is provided not only to those that have to get such training according to Regulation 1107/2006, but to anyone working at the airport, from sales people to security personnel.
Málaga-Costa del Sol Airport was highly commended for this Award.
The judging panel for the Accessible Airport Award comprised EDF Executive Committee Members and Mr Andras Mogyoro, Legal Officer at Social Affairs Unit, Passengers Rights & Equal Opportunities at DG MOVE, European Commission.