Executive summary
EDF welcomes the proposal on enforcement of passenger rights and, in particular, supports the following points:
- The amendment to Article 2 of Regulation 1107/2006 to ensure that, whenever a person with a disability is required to travel accompanied, the air carrier, agent or tour operator pay the price of the extra ticket.
- The establishment of Quality Standards in all transport modes and the obligation to report (and publish) on the number and nature of PRM-related complaints.
- The establishment of a risk-based approach to enforce passenger in all transport modes.
However, EDF regrets that:
- The proposal does not include a deep revision of Regulation 1107/2006 (Air transport) to eradicate all cases of denied boarding and establish full liability for broken or damaged mobility equipment.
- The transparency obligations on number of PRM related complaints differ depending on the transport mode, the carrier or the infrastructure manager.
- Despite some improvements, NEBs will continue to have different tasks, resources, powers, penalties and procedures to enforce passenger rights.
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