European Disability Forum

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BEREC Guidelines detailing Quality of Service Parameters

General comment on the guidelines:

Mainstream accessibility – Quality measurement parameters should set accessibility of services as one of the priority criteria.

Editorial suggestions:

Avoid acronyms, technical terms as much as possible, or make sure to provide clear definitions, explanations when not possible to avoid. This will make the guidelines more accessible and effective for end-users’ organisation, especially at national level, which are not always experts on EU law and familiar with terminology.