Timo Kallioaho (Finland)



Timo Kallioaho (Finland)

I had injured my shoulder (a hairline fracture). I called from my own number the emergency center because I really needed help for my shoulder which was aching very badly. I had been with the pain for many hours when I had been constantly trying to achieve somebody (actually whoever in that aching situation) but I received ONLY automatically recorded messages in which it was said that you have to dial the number corresponding to the need. And that seemed to be the main problem – in their policy they decide and carry out actions based on the list of orders, not taking account of an individual patient’s needs. In the automatic messages they said that they (perhaps) could call me back during the SAME day – but there was NO answer call the same day (only a text message the following day which I missed). So I had to take care of my problem independently, by calling the insurance and going to a private hospital.